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Conditions of Use

By Submitting An Online or Phone Order You Have Agreed To All Terms and Conditions Listed Below.

If this Order has not shipped and you decide to cancel, a full refund will be gladly given. However any Order Cancelled or Refused after it has been shipped will have All Restock & Freight Charges deducted from any credit issued.

CAUTION TO THE CONSIGNEE/RECEIVER OF GOODS ORDERED!
In the rare case of a damaged shipment, it is imperative that you note any irregularities on the Bill of Lading. Carton/Box holes, dents, tears, etc. should be noted on the form the driver gives you to sign when you are accepting delivery. If you sign for a package and DO NOT note any irregularities there is little Trowel Trades or the Manufacture can do. If you open the package and there is hidden damage you have 15 days to contact the delivering Freight Line. Please also retain the original containers and packing for the inspectors.

If severe damage is present please refuse shipment and call Trowel Trades.

If for any reason you are not satisfied with your purchase Please Call First! Please Do Not cancel your order with your credit card company, this will only delay any refund or credit due! Instead Contact a Sales Representative @ 1-888-604-3888 or e-mail: mark@troweltrades.net

PLEASE READ BEFORE ENTERING ORDER

1. Your Credit Card will be charged in full at the time the order is processed.

2. Allow 7 - 14 days delivery on standard shipments

3. Any Orders Cancelled prior to shipping will be credited back in full, no questions asked.

4. Any Orders Cancelled after the merchandise has shipped will be subject to a 25% restock charge and the customer is responsible for returning all merchandise to the appropriate warehouse. All packaging must be in original and sellable condition any alterations to original packaging may result in additional charges above the 25% restocking charge. (Example: Items returned in a box other than the original packaging, it makes it impossible to sell as new merchandise)

5. Any Order that has VISIBLE DAMAGE must be refused. Please notify the sales department of this refusal and we will reship your order in a timely manner. If an item has Hidden Damage please call our sales department and we will handle the problem here.

6. Many items have FREE FREIGHT status however this DOES NOT INCLUDE Residential, Tailgate, Re-Delivery or any other additional service that a commercial freight carrier may offer. Any additional services offered by a commercial freight carrier as listed above are the sole responsibility of the customer receiving the shipment. These services can be arranged in advance, however the cost associated with them are collected C.O.D. by the delivering freight line. FREE FREIGHT as indicated on the Trowel Trades site is considered Curb Side Delivery Only to one location. It is therefore understood that the customer receiving his/her shipment must have the means of removing the merchandise off the back of a commercial freight truck. There is always an option that the customer may retrieve his/her shipment from a local freight terminal at no additional charge. The location of this terminal may vary. If you have any questions please call 1-888-604-3888 and ask one of our helpful salesperson.

7. FREE FREIGHT Does not include ANY Next Day or Second Day AIR Shipments. These shipments are available for items weighting less than 60 lbs at an additional cost. SEE the UPS chart at order enter for an outline of such charges.

8. All FREE FREIGHT is limited to the Continental US only. Any shipments to Alaska, Hawaii or any foreign locations does not receive FREE FREIGHT. We will however, deliver to any freight forwarder or shipping point within the continental US at no additional cost if the items has FREE FREIGHT Status.

It is understood that proceeding with this order you have read and agreed with the statement above. These Terms and Conditions are stated here so you will have a good understanding of what to expect. Please feel free to contact us anytime. Our business hours are typically Monday - Friday 9:00 am - 5:00 pm. So give us a call @ 1-888-604-3888.

Truck Deliveries - Does Not Apply to UPS Deliveries

Commercial Truck Freight Lines offer what is termed Curbed Side Delivery which means it is the responsibility for the customer who is receiving the shipment to have the means to unload what ever is being delivered. An example of this would be a forklift or loading dock for items that can not be lifted off by hand. FREE FREIGHT according to our web site is where Trowel Trades pays all inland freight charges however we do not pay for any Residential, Tail-Gate, Change of Address or any additional charges that might be accrued by services other than the basic freight delivery.

Trowel Tradees can request that the delivering freight line call our customer prior to delivery to make additional arraignments. Please note it is not the responsibility of Trowel Trades to contact customers with delivery information; we do this as a courtesy. Any customers wanting the delivering PRO number from the freight line should call Trowel Trades @ 1-888-604-3888 and one will be provided. Any costs for these additional services are the customer’s responsibility.

The three options available for truck deliveries are the following:
Business Deliveries - No additional charges will be incurred as long as there is a forklift or dock where the merchandise can de offloaded from the tractor trailer. If you require "Tailgate Service" you will be charged $75.00 for that service, except for cement or mortar mixers which are $100.00. Trowel Trades is not responsible for any of these charges.

Residential Deliveries – Commercial Freight Lines have the right to charge an additional fee over the basic freight charge, Trowel Trades pays for basic freight deliveries for Residential Deliveries with or without tailgate service. The cost for Residential deliveries is $75.00 per delivery. Trowel Trades is not responsible for any of these charges.

Residential & Tailgate Deliveries. Both a residential and Tailgate delivery will be $150.00 except for cement or mortar mixers which will be $175.00.

Terminal Pick Up – We have found that this is a good alternative if you choose not to have your shipment sent to a residential address or the business location. This allows some leeway to you as far as your time since many terminals have extended hours and some are even open on the weekend. Trowel Trades can provide you with a local terminal phone number and you can arrange to have your order ready at their dock.

Trowel Trades requests that you consider one of the above mentioned deliveries means prior to placing an order; this reduces confusion and frustration when trying to receive your order.

Please Read The Following Information Carefully

WHAT IS CREDIT CARD FRAUD? Credit card fraud can occur many different ways: If you use your credit card to order products and then claim that you did not authorize the transaction, you falsely claim that the product was never received, use of a stolen credit card, or use of a card you are not authorized to use. HOW DOES TROWEL TRADES PROTECT ME FROM FRAUD? Trowel Trades receives an address verification on every order we process, if the billing address given to us does not match the billing address on the credit card used we will contact you via the phone numbers provided by you to the issuing bank of the credit card. We will ask you to provide us with the correct billing address for the credit card and verify the order with you. All suspicious orders and those without a billing address match are delayed until we believe that the order is legitimate. Our policies help ensure that credit card fraud does not take place, we apologize for any inconvenience that this may cause our legitimate customers. Anyone can purchase a product on-line and have it shipped anywhere in the world, we need to take necessary precautions. HOW CAN THE TROWEL TRADES FIGHT CREDIT CARD FRAUD? We prosecute every case of credit card fraud. Every computer has an IP address. Our website logs IP addresses used to place orders and we can use that IP address to verify your identity and exact time you used the system. We will contact the ISP that owns that IP address and they tell us who you are and where you dialed in from. Every ISP including AOL and other dynamic IP address will provide the information needed to prosecute.

Return Policy - Trowel Trades

* The customer is liable for all shipping costs when returning or exchanging an item to Trowel Trades unless the product has been damaged during shipping. This policy also applies to warranty returns.
* As stated in the Return Policy, when returning an item for credit, a 25% restocking fee will be charged to your account. This policy also applies to shipments that are refused and returned only after the item has been shipped. If the item has not been shipped or a shipping ticket printed than we will cancel the order and return 100% of your money.
* All cancellations after shipment are subject to a 25% (of total invoiced order) cancellation fee. Return shipping of the product is not refundable.
* Any shipment received in conditions other than brand new will be charged 50% restocking fee of the total amount.
* All returns must be properly boxed before they are returned.
* It is the customers responsibility to report any damages/shortages within 48 hours of receiving the product. No claims will be accepted after 48 hours.
* No returns will be accepted without authorization from Trowel Trades. Once Authorization is approved, the customer will be issued a Return Merchandise Authorization number or RMA number.
* The Return Merchandise Authorization or RMA is valid for 30 days ONLY. After the 30 day time limit, the RMA remains invalid.
* There are absolutely no returns on used or damaged products other than freight related damages.
* The purchase price at time of sale is final.

Thank You for the Opportunity To Be Of Service!